Policies

Home /
Policies

Privacy Policy

This policy explains when and why Christie & Grey Ltd needs to gather and use certain information about individuals, how we use it and how we keep it secure. These can include customers, suppliers, business contacts, employees, and other people the organisation has a relationship with or may need to contact.

This policy ensures Christie & Grey Ltd:

Complies with data protection law and follows good practice
Protects the rights of staff, customers, and partners
Is open about how it stores and processes individual’s data
Protects itself from the risks of a data breach

Any questions regarding this Policy should be addressed in writing to Christie & Grey Ltd, Morley Road, Tonbridge, Kent TN9 1RA or by e-mail to media@christiegrey.com

What information do we collect?

We collect such personal data that is necessary for us to perform our services. Typical information we might collect from you could include:

your name
company name
postal address
email address
telephone number
country where you are located
social media name
services/markets you are interested in
your comments/questions
the areas of the website that you visit. Information about your computer, such as which browser you are using, your network location, the type of connection you are using and your IP address.
by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy.

How do we collect your data?

You directly provide us with most of the data we collect. Typically, we collect data and process data when you:

Make an enquiry for any of our products or services
Place an order for our products or services
Voluntarily complete a customer survey or provide feedback on any of our message boards or email
Use our website
Register on-line
Make telephone/media calls and/or send other correspondence.

How will we use your data?

Our company collects your data for the following purposes:

To understand your service requirements
keep internal records
Deal with enquiries
To process orders that you have submitted
Carry out our obligations arising from any contracts entered by you and us
Notify you of changes to our services
Business development
Develop our website
Check with credit agencies and other company information providers
Market research

Marketing

From time to time we might like to provide you with information about Christie and Grey services and other information which we think you may find interesting. We may send you such information by post, telephone or electronically unless you have asked us not to do so.

We will not share your personal information with any third parties for marketing purposes without your explicit consent.

If you do not want to receive marketing communications from us about the services or products we provide, please contact us at media@christiegrey.com or follow the unsubscribe link in one of our marketing messages.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and key code access to buildings.

We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for the length agreed in any relevant contract you hold with us

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third-party service provider that we use must act in accordance with our instructions.

As appropriate, we may make changes to this Privacy Policy, please check back frequently to remain aware of any updates or changes to this Privacy Policy.

How you can access and update your information

Our company would like to make sure that you are fully aware of your data protection rights.

If you think any information, we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

You have the right to request copies of the personal information that we hold about you. If you would like a copy of the information held about you, please contact us at the address given above. Please note that we may charge a small £50 administration fee for information requests.

Cookies Policy

Cookies on Christie & Grey websites

This site, like many others, uses small files called "cookies" to enable the site to function and perform as required.

If you do not consent to Christie & Grey using cookies it is possible to stop your browser accepting them, however, you may find that some aspects of the website will stop working or will work less well if you do this.

This page contains information on what ‘cookies’ are, the cookies used by Christie & Grey, how to switch cookies off in your browser if you do not consent to Christie & Grey using cookies and some useful links for further information.

What are ‘cookies’?

‘Cookies’ are small text files that are stored by the browser (e.g. Internet Explorer, Chrome or Safari) on your computer or mobile phone. Your devices are able to read and write these files, allowing them to store things such as personalisation details or user preferences. Each web domain can only access cookies stored by that specific web domain, meaning that only Christie & Grey servers can access the cookies. Most web pages contain elements from multiple web domains. Therefore when you visit Christie & Grey, your browser may receive cookies from several sources.

How does Christie & Grey use cookies?

A visit to a page on a Christie & Grey website may generate the following types of cookies - Site performance cookies, anonymous analytics cookies, affiliate tracking cookies and cookies to help with generating a quotation.

Site performance cookies:

Christie & Grey may generate cookies to assist with site performance, for example to choose video streaming speeds which are compatible with your browser.

Anonymous analytics cookies:

Every time a user visits our websites, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you do not, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site. These cookies can not be used to identify individuals; they are used for statistical purposes only. This allows us, for example, to tell which pages are the most visited at any one time.

Affiliate tracking cookies:

Sometimes we need to know whether or not you have come from one of our affiliates, and how long it is since you have visited the site from them. In order to do this, we place a cookie on your machine when you visit Christie & Grey from an affiliate partner.

Christie & Grey cannot use cookies without your consent, so how do you switch cookies off?

If you do not consent to Christie & Grey using cookies it is possible to stop your browser accepting them. However, you may find that some aspects of the website will stop working or work less well if you do this.

If you do not stop your browser from accepting Christie & Grey cookies you will be consenting to the use of cookies in the web journey.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser and will include a setting allowing you to stop your browser from accepting cookies. In order to understand these settings please consult your browser documentation or online help files.

It is possible to disable cookies within your browser, however, you may find that some aspects of the website will stop working or will work less well if you do this.